Most frequently asked questions
How to choose the right size?
"Designed in Montreal, our clothing meets North American standards. Take the size that you usually wear; if you are unsure, consult our size guide."
When will I receive my order?
Orders are usually processed within 48 hours and shipping times range from 2 to 7 business days, depending on the service chosen. At any time, you can log in to My account to check the status of your order.
Do I need to create an account to buy online?
No, it is not obligatory. You can shop by choosing guest status. Having an account, however, allows you to track your orders in real time and save time with each transaction. And that doesn't commit you to anything.
What payment methods do you accept?
You can pay for your online purchases with a Visa, MasterCard, American Express or Visa Debit credit card, or with one or more Le Grenier gift cards.
How do I know if an item is available in store?
The easiest way is to call the store closest to you and provide the name of the item, the desired size, and the product code. The latter can be found on the webpage of each product.
Are online transactions safe?
legrenier.ca is a secure site that uses SSL technology. This ensures the confidentiality of information and allows you to shop with peace of mind.
How much will delivery cost me?
Any order of $75 or more (before taxes) will be delivered to you free of charge via regular service, regardless of your address in Canada. For any order under $75, you can choose between regular service at $7.95 and express service at $10.
Can I get free express delivery?
If your order exceeds $75 (before taxes), we offer regular delivery. You can of course opt for the express service. In this case, you are responsible for the $10 delivery fee.
Are there any fees for returning items?
In-store or postal returns are always free of charge.
How to maintain purchased clothes?
You will find instructions in the product details section on each page that features a garment or accessory. Care instructions are also clearly indicated on clothing labels.
Order tracking and delivery
How do I know where my order is?
Log in to your Grenier account and click on my orders. You will see your past orders and the one that is currently in progress, as well as its status.
Can I modify or cancel an order?
Yes. Until your order has been processed by our fabulous representatives, we can cancel or modify it.
If it has already been taken care of, it means the package is on its way and you will receive your shipping confirmation shortly. Don't worry: you can return your purchases by following the normal procedure described here.
Why was my order cancelled?
For your security, if the information on the credit card used during payment is incorrect, the order is automatically canceled. The most common cases are linked to a difference between the billing address of the order and the address associated with the credit card, to an inaccurate security code (indicated on the back of your card), to a date incorrect expiration or exceeded credit limit.
When an order is canceled, it cannot be reactivated or modified under any circumstances. If you still wish to purchase the items that were canceled, you must place a new order. Your order may also have been canceled because the selected products are no longer available online at the time of the transaction. In this case, note that credit card companies hold funds for the purchase for up to three days.
What are the delivery times?
Delivery times are 3 to 7 working days for regular service and 2 to 3 working days for express service. If you live in an isolated rural area or remote area, allow three business days.
How much will delivery cost me?
Any order over $75 (before taxes) will be delivered to you free of charge, using regular service, regardless of your address in Canada. For any order below this amount, you will be able to choose between the regular service at $7.95 and the express service at $10.
Can I get free express delivery?
If your order exceeds $75 (before taxes), we offer regular delivery. You can of course opt for the express service. In this case, you are responsible for the $10 delivery fee.
When will I receive my order?
All orders are usually processed within 48 hours and shipping times range from 2 to 7 business days, depending on the service chosen. As soon as your purchases are shipped, you will receive an email with a Canada Post tracking number that allows you to track your package in real time. At any time, you can log in to my account to check the status of your order.
Can you deliver a package to a post office box?
No, we can only deliver to a street address, whether a home or a workplace.
Returns and Refunds
What are the deadlines for returning items that do not suit me?
How should I return items that I am not satisfied with?
It's very simple: you can return them to a Grenier store (bring the invoice) or send them back to us by mail. The entire procedure is explained here.
Please note that final sales cannot be returned, exchanged or refunded.
Are there any fees for returning items?
Returns in-store and by mail are always free of charge. We will refund you as soon as we have received the returned items. However, please ensure that you comply with the return deadlines and conditions. Click here to learn more.
How will you reimburse me for returned items?
As soon as we have received the items you are returning to us and they are in perfect condition, we will credit the card you used to pay for your order. If you paid with a gift card, we will send you a new gift card in the amount of the returned item.
Can I return an item purchased on final sale?
Products purchased on final sales (50% or more off) cannot be returned, exchanged or refunded.
Am I entitled to a price adjustment?
Price adjustments are only possible on items purchased at regular price within 14 days of purchase. You must make your request while the sale you wish to benefit from is still in progress. By coming to the store with your invoice. For online purchases, you can also request it by email or chat, mentioning your order number. No price adjustments during our special events, VIP sales, quick lunches, Black Friday and Cyber Monday.
Account and password
Do I need to create an online shopping account?
No, it is not obligatory. You can shop by choosing guest status. Having an account, however, allows you to track your orders in real time and save time with each transaction.
I forgot my password, what should I do?
It happens often! Log in to your Grenier account, then click on Forgot password.
How do I change my personal information?
Log in to your Grenier account and visit the My dashboard section. Your billing address, your delivery addresses: everything is here!
Privilege program and gift cards
What is the Privilege card?
The Privilege card is valid for one year and allows you to save from your first purchase. Enjoy 15% off all items purchased in-store and online.
The Privilege card costs $22 taxes included. Valid for 12 months from the date of activation, the card is non-refundable.
How to take advantage of the benefits offered?
To benefit from the 15% in-store discount, present your card at checkout.
To get the 15% discount online, you must have an account and register your card number. To do this, click on Account. In the Account Information section, click the Card Privilege link, then click Register a number. Your benefits will apply automatically for one year.
Can I take advantage of the 15% discount on my first purchase?
Yes! Online, even if the subscription is not yet activated, we will apply the discount to your first purchase. You will have to create an account and register your card number as soon as you receive it to benefit from the 15% discount on your future purchases. To do this, click on Account. In the Account Information section, click on the Privilege Card link, then on Register a number. Your benefits will apply automatically for one year.
Can I buy a gift card online?
Yes, nothing could be easier. All you have to do is click here and choose the desired amount: $10, $20, $25, $50, or $100. The card will be sent to you by mail, to the address of your choice.
Are gift cards purchased online valid in store?
Yes, any gift card purchased online can be used to pay for online or in-store purchases. On the other hand, older card models can only be used in stores.
I have a gift card, but I don't know if I have enough to pay for my order...
No worries: you can check your card balance at any time by clicking here.
If it is not enough to pay for your purchases, our calculator will tell you. You can then pay the remaining amount with another gift card or another payment method.
I paid for an item with a gift card, but I will return it to you. How are you going to pay me back?
We will send you a new gift card in the amount of the returned item.
How long is a gift card valid?
Our gift cards are still valid. In accordance with the law, they have no expiration date.
Need help or advice?
Check out our frequently asked questions
Write to us at service@legrenier.ca
Call us: 1 844 362-1555
- Monday to Wednesday: 9:00 a.m. to 5:30 p.m.
- Thursday and Friday: 9:00 a.m. to 9:00 p.m.
- Saturday and Sunday: 9:00 a.m. to 5:30 p.m.